Terms and Conditions:
It is our aim to provide a "quality service to our customers" and, we want you to be completely satisfied with our services. We do hope that you are happy with your purchases. If however, you have a concern you can contact our Customer Service staff direct :


The Alchemy of Singing
443 Stroude Road
Virginia Water
Surrey GU25 4BU , UK
Phone:+33 450 64 94 09
Email: info@aosinging.com

Prices:
The prices we charge for online transactions are those shown on the Web Site at the time you place the order. All prices are shown in Euros € .

Secure Internet Transactions:
We accept online credit card payments through our merchant, Paypal. On selecting what services you are to be booking completing the online registration form you can click on the Paypal buy now button and you will be taken to the secure pages of our merchant to make the payment transaction.

All of your information is confidential at PayPal. You do not need a Paypal account to send payments via Paypal. We work to protect the security of your online transactions during transmission by using PayPal as our payment processor, they process the credit and debit cards on their secure servers. Paypal protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts information you input. To read about Paypal Security for online transactions click here

Refund policy:
Refunds, are authorised under the discretion of Management. The company will refund any transactions found to have resulted from an error made by the company, cancellation of workshops and/or appointments that we are unable to reschedule.

Write to: Customer Services

The Alchemy of Singing
443 Stroude Road
Virginia Water
Surrey GU25 4BU , UK
Phone: +33 450 64 94 09
Email: info@aosinging.com

The Alchemy of Singing is a trading style of Free Chocolate Cake Ltd, a company incorporated in England and Wales, registered number 4732540. Registered offices are as above.

Privacy Policy:
We do not keep a record of your financial details. If you think your credit card has been used fraudulently on a web transaction, please contact your card issuing company immediately. If you think that your credit card has been used fraudulently to buy something at this site, please also contact us immediately. We will always fully cooperate with the banks, card issuing companies, police and other authorities to help them track down perpetrators of credit card fraud.

Data Protection:
Free Chocolate Cake Ltd and The Alchemy of Singing has a policy of respecting the rights and privacy of visitors to this Web Site. Please be aware that your details will not be distributed to any third party. Any details provided will be used for the sole intention of replying to your enquiry only. We will not use your details to contact you for sales promotions or other similar matters.